Premium Support

Designed for individuals and small teams, Premium support melds the best features of long-term support packages, with the convenience of a “pay-as-you-go” solution.

One low monthly fee ensures you’re always connected to support when you need it. Direct support is charged per hour, so you only pay for what you use.

Key features

  • Extended support hours (0800 to 2000 — Monday to Saturday)
  • 20% discount off support packs
  • Instant support connection on demand: no need to preschedule and set up each time
  • Dedicated IT emergency phone number
  • Support over WhatsApp and Microsoft Teams
  • Free Microsoft 365 administration service
  • Support for all your personal devices (PC, Mac, tablets, smartphones)
  • Scalable and subscription-based
  • No setup fees. No long-term commitment. Cancel any time
  • Can be used for repairs and “how-to” support as well as technical support

Calculate your monthly fee

Let us know how much cover you require by selecting how many of each item you have below to see your monthly fee. If you are unsure of the answers or need assistance, please click the 'Apply now' button below to get in touch.

  • person/people in your team
  • desktop computer(s) such as a Windows PC or an iMac
  • laptop computer(s) such as a Windows laptop or MacBook
  • server(s) or NAS / Network Storage Device(s)
  • printer(s), scanner(s) or multifunction device(s)

If you need support for more than what is available here, please contact us.

Your monthly Premium subscription fee:

£60 per month.

Support Packs

Support packs are required as needed in addition to the monthly fee:

Support/Pack/5

Five hours

£228 including Premium subscription discount

Support/Pack/10

Ten hours

£408 including Premium subscription discount

All prices exclude VAT. Fees are payable by monthly Direct Debit.

Schedule call back

Premium Standard
Cost per month from £60 No monthly fee
Instant connection
Support on demand
20% support pack discount
Callout discount
Extended hours
Priority booking
Dedicated IT emergency phone number
Instant chat over MS Teams and WhatsApp
Weekly server health checks
Server / NAS support / monitoring
Microsoft 365 administration

All prices exclude VAT and are payable by monthly Direct Debit. Monthly feee calculated on application. Instant connection and weekly device checks are available on Windows, Mac, Linux devices only.

Schedule call back

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