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"Steve has an ability to demonstrate a fine eye for details. It’s clear he has an excellent relationship with his clients. I would recommend his work to anyone."

-Matt Bland, Redstor

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ConnectPremium Flex Support

Designed for individuals and small teams, ConnectPremium Flex melds the best features of long-term support packages, with the convenience of a “pay-as-you-go” solution.

One low monthly fee ensures you’re always connected to support when you need it – seven days a week. Direct support is charged per session, so you only pay for what you use.

Key features

  • Extended support hours (0800 to 2200 — 7 days a week)
  • Instant support connection on demand: no need to set up each time
  • Dedicated support phone number
  • Microsoft Office 365 administration service
  • Support for all your personal devices (PC, Mac, tablets, smartphones)
  • Scalable and subscription-based
  • No setup fees. No long-term commitment. Cancel any time.
  • Can be used for repairs and “how-to” support as well as technical support

Calculate your monthly fee

Let us know how much cover you require by selecting how many of each item you have below to see your monthly fee. If you are unsure of the answers or need assistance, please click the 'Apply now' button below to get in touch.

  • person/people in your team
  • desktop computer(s) such as a Windows PC or an iMac
  • laptop computer(s) such as a Windows laptop or MacBook
  • server(s) or NAS / Network Storage Device(s)
  • printer(s), scanner(s) or multifunction device(s)

If you need support for more than what is available here, we recommend a ConnectPremium Classic plan.

Your monthly ConnectPremium Flex subscription fee:

£40 per month.

Each ConnectRemote direct support session is £40 in addition to the monthly fee, with discounts available for advance purchase.

All prices exclude VAT. Fees are payable by monthly Direct Debit.

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ConnectPremium Classic ConnectPremium Flex PAYG only
Cost per month from £120 £40 No monthly fee
Support on demand
“How-to” support
Server / NAS support / monitoring
7 days + extended hours
Instant connection
Dedicated phone number
Office 365 administration
Callout discount
Weekly device health checks
Direct support session fee Included +£40 per session +£40 per session

All prices exclude VAT and are payable by monthly Direct Debit. PAYG and ConnectPremium Flex session discounts available for advance purchases. Monthly fees calculated on application. Instant connection and weekly device checks are available on Windows, Mac, Linux devices only.

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