Simplicity Promise
Services that come with iBizify’s Simplicity Promise offer the following benefits:
- They are available either on a monthly basis or on a “Pay As You Go” basis.
- There are no long-term obligations.
- They don’t have any complicated or unnecessary conditions.
- They don’t include any unnecessary hardware or software.
- They maximise the use of your existing capital investments.
iBizify is committed to working closely with its vendors to secure the best terms for its clients. Although the simplicity promise can’t yet be applied to all services, we’re proud to say that over 90% of them now meet these standards!
Sentinel
Secure your PC or Mac
- Your workstation remotely managed and maintained
- Patches and updates for all your software, not just Microsoft
- Hands-off antivirus / antimalware - without the nags and popups
- Web URL filtering to block sites that may harm your PC
- Keep up to date with security requirements
- Guard against the latest known vulnerabilities
- AI based ransomware detection and prevention
- Optional secure cloud backup service 2
- Receive advisories and recommendations as required
- Free setup
- Free annual check-up service
- Standard support phone number 1
- Schedule support online 1
- Text support via Microsoft Teams or WhatsApp 1
- No long-term commitment. No setup fees. Cancel any time
- Subject to iBizify’s strict data handling policy and service standards
Simplicity Promise
iBizify have kept Protect simple!
1 Standard Support provided 0900 to 1730 Monday to Friday and subject to availability. Up to 30 minutes per month included. For additional service, a service pack balance required for support engagement, or “pay as you go” at £88 + VAT per hour.
2 Secure cloud backup storage available for an additional £21.50 + VAT per 500 GB per month.
Not all features are available on Apple macOS devices. Some features are already included with Priority service
The terms
- Sentinel is priced per workstation, per month
- Fees are payable by monthly Direct Debit via GoCardless
- All prices exclude VAT
Priority
Proactive business service with discounts
In combination with iBizify Service Units*, a monthly Priority membership delivers a proactive business support and consultancy service with added benefits.
One monthly fee ensures you’re always connected when you need it. Service units are levied only as you engage the service. With regular detailed usage reports, you are always in control. Top-up as and when you need.
Simplicity Promise
iBizify have kept Priority simple!
Availability |
|
Priority booking, priority days | Get help promptly. Receive regular weekly attention for on-going tasks. Monday-Saturday 0900 to 1730. |
Emergency cover | Phone 01296252015 for urgent matters from 0800 to 2000 Monday-Saturday. |
Instant messaging | Text us via Microsoft Teams or WhatsApp. |
Instant connection | iBizify Connect permits an instant remote support connection on demand. |
Savings |
|
15% off service packs | Substantial savings on service units. |
Service and solution discounts | Preferential rates on Microsoft 365, Remote, Protect, Broadband, Phone, and more. |
Scalable and subscription based | Only pay for what you use. |
Features |
|
Proactive working relationship | We will get to know your business, keep in touch, and keep on top of issues. |
Monthly review call | Free hour each month to discuss your new and upcoming needs. |
Simplicity promise | No long-term commitment. No setup fees. Cancel any time. |
Security promise | Subject to iBizify’s strict data handling policy and service standards. |
* A service unit typically represents one hour of work. Some work such as web content updates use 0.5 units per hour. Other use such as software development or analytics use 1.5 units per hour. A service unit balance is required for service engagement.
Priority membership from £99 per month POA. Service units are £88 each, or £792 for ten. 15% off for Priority subscribers.
WebAssist
Keep your website running smoothly
Monthly updates *
- Keep your website current with the latest platform and plugin updates.
- Ensure that your site remains secure, optimised, and compatible with evolving web technologies.
Monthly testing
- Automated website testing, including contact form checks.
- Identify any glitches, broken links, or functionality issues before they impact your users.
24/7 Uptime Testing
- Rest easy knowing your website is always accessible to your customers.
- Our continuous monitoring ensures prompt detection of downtime or performance issues.
Reporting
Any issues that arise will be reported to you. Resolution may require Service Units (available separately).
Simplicity Promise
iBizify have kept WebAssist simple!
Achieve more with Service Units
Combine WebAssist with Service Units (available separately) for:
- Issue resolution.
- Content updates.
- Design enhancements.
- Development tasks.
- Additional support.
iBizify can assist with just about any web platform, whether based on a “site builder” (such as Wix, Squarespace, etc.) or classically hosted. Our experience extends to Linux and Windows servers, WordPress, .NET, PHP, SQL/MySQL, HTML, CSS, JavaScript, and more. We offer expertise in server management, database technologies, hosting, and domain/DNS management.
Priced from just £30 + VAT per month subject to survey. Price excludes optional Service Units. Please call us to discuss.
* Platform/plugin update feature is subject to survey, and dependent on the given web platform, and available access.
Service
Support, Development, Integration
Whether you have a specific task or problem to solve, or need on-going ad-hoc assistance, iBizify Service Units offer a simple solution without the commitment or fuss of a support contract.
With an iBizify Service Unit balance, you can schedule service for direct engagement, or use service by prior arrangement for on-going tasks.
- Schedule support sessions online.
- Tracking reference assigned.
- Detailed reports of the progress and outcome.
- All usage agreed in advance.
- Receive regular unit balance updates.
- Service units have no expiry date.
- Top-up as or when you need or set up automatic top-up rules or limits.
iBizify service units can be used for just about anything such as support, consultancy, planning, training, development, repairs, upgrades, documentation.
A service unit typically represents one hour of work. Some work such as web content updates use 0.5 units per hour. Other use such as software development or analytics use 1.5 units per hour.
We happily support Windows, macOS, Linux, Android, iPhone, iPad, Microsoft 365, along with many other platforms, devices, and services.
Simplicity Promise
iBizify have kept Service Units simple!
Costs
For all:
| Single unit | £88.00 |
| 10-unit service pack | £792.00 |
Exclusively for Priority subscribers:
| 10-unit service pack | £673.20 |
| 21-unit service pack | £1,346.40 |
All prices exclude VAT.
