How to set up Microsoft Authenticator

These instructions assume you already have a Microsoft 365 account and username set up.  They are aimed at iBizify Microsoft 365 customers.

Got a "Temporary Access Pass"? Read this first to get started.
We recommend using Microsoft Edge on a Mac or Windows PC.  If you use multiple Microsoft 365 accounts such as with several organisations, also consider creating a dedicated browser profile.
In your web browser:

Click Security Info, or Update Info under Security info

  • Click Add sign-in method:

Click Add sign-in method

  • Choose Microsoft Authenticator:

Click Microsoft Authenticator

  • Install the Microsoft Authenticator app on your iPhone or Android device:

Install Microsoft Authenticator on your phone

Android: https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en-GB

iPhone: https://apps.apple.com/gb/app/microsoft-authenticator/id983156458

  • On your phone, start the Microsoft Authenticator app
  • If prompted to sign in to Authenticator, cancel this.
  • Tap the + button to Add an account.
  • Choose "Work or school" when asked what type of account.

Choose "Work or school" account type when prompted on your phone

  • On your PC or Mac, click Next.
  • You will see a QR code.
  • Microsoft Authenticator will present a camera scanning window.
  • You might need to approve permission for Microsoft Authenticator to use your camera.
  • Aim the Microsoft Authenticator scanning window at the QR code on your PC or Mac.

Scan the presented QR code with Microsoft Authenticator

  • Your account is now added to Microsoft Authenticator.
  • On your PC or Mac, Click Next.
  • You will be presented with a short number.

A short number will be displayed

  • You will see an Authentication prompt on your phone.
  • Check the details of the request.
  • Enter the presented number into the box and tap Yes/Approve.

Authenticator test complete - done!

  • Setup of Microsoft Authenticator is complete.

In future when you sign into a new device, or periodically thereafter you may be asked to approve a sign in request on your phone after having entered your password.

Always check the details of any approval request you receive! If you ever receive a sign in approval on your phone when you are NOT signing in, or are otherwise suspicious, report the incident to your administrator or support team.

Next steps

How to set or reset your Microsoft 365 password

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